Strategic Support Designed for Real Growth
Sales support and analytics professional with extensive experience supporting revenue driven teams through reporting, process documentation, cross functional coordination, and data driven insight.
TechPivot Inc. — Phoenix, AZ
Owner / Consultant — Sales Support, Reporting & Process Improvement
Sep 2022 – Present
Responsibilities
• Support business leaders by analyzing performance data, identifying trends, and translating findings into actionable insights
• Develop and document repeatable processes and SOPs to improve accuracy, accountability, and reporting consistency
• Partner with cross functional teams to clarify requirements, track outcomes, and support financial and operational objectives
• Facilitate communication between stakeholders to resolve issues, align expectations, and improve execution
• Apply structured analytical thinking to identify gaps, streamline workflows, and support change initiatives
• Provide guidance in regulated environments, ensuring processes align with compliance and audit requirements
Kryterion — Phoenix, AZ
Director of Product Development
Jul 2020 – Jul 2022
Responsibilities
• Supported sales and business development efforts through reporting, customer analysis, and value focused solution support
• Communicated performance results, delivery status, and improvement opportunities to senior leadership and stakeholders
• Collaborated across finance, product, operations, and security teams to ensure accuracy in reporting, pricing considerations, and compliance requirements
• Assessed organizational and operational processes, documenting gaps and recommending improvements aligned with business goals
• Acted as a point of coordination between internal teams and external partners to ensure consistent execution and customer satisfaction
Apriva — Phoenix, AZ
Senior Director of Application Development
Nov 2009 – Jul 2019
Responsibilities
• Led cross functional teams supporting high volume, mission critical financial platforms with complex reporting and compliance needs
• Partnered with finance, operations, and compliance teams to track metrics, support audits, and ensure accuracy of reporting
• Developed and documented policies, procedures, and workflows to support consistency, scalability, and regulatory adherence
• Communicated analytics, risks, and performance insights to leadership to support informed decision making
• Mentored team members and supported knowledge sharing across functions
Apriva — Phoenix, AZ
Senior Developer and Team Lead
Nov 1999 – Oct 2009
Responsibilities
• Supported business operations through system analysis, reporting tools, and performance monitoring solutions
• Translated functional and reporting requirements into technical and operational deliverables
• Worked on government and enterprise initiatives requiring rigorous documentation, accuracy, and compliance
• Built data and quality controls to ensure reliability in customer facing and financial systems
Education
Arizona State University
B.S. Computer Science
1993 – 1997 - Graduated
Scrum Alliance
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
Microsoft
Career Essentials in Generative AI
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